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Your privacy is very important to us, and we’d like to assure you that we are committed to protecting your privacy and providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

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What is Personal Information and why do we collect it?

 

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

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This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.mapslolutely.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

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We may collect Website visitors’ contact information to monitor who is accessing the Website or using services offered on the Website and to profile the type of people accessing the Website.

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We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing lists at any time by contacting us in writing.

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When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Sensitive Information

 

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

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Sensitive information will be used by us only:

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(1) For the primary purpose for which it was obtained

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(2) For a secondary purpose that is directly related to the primary purpose

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(3) With your consent; or where required or authorised by law.

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Third Parties

 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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If you provide us with any personal data relating to a third party (eg information of your colleagues) by sharing that with us, you have displayed that you have obtained consent from the third party to do so.

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We will only share your details within our organisation and among our employees and appointed representatives (whether in your location or overseas). We will not share your details with any other third parties unless we have your explicit consent (for example with mailchimp).

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Disclosure of Personal Information

 

Your Personal Information may be disclosed in a number of circumstances including the following:

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(1) Third parties where you consent to the use or disclosure; and

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(2) Where required or authorised by law.

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Security of Personal Information

 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We will do our best to protect your personal data using appropriate technical and organisational steps, and will store it on our database within a secure network. However, we cannot absolutely guarantee the security of your personal data.

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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Access to your Personal Information

 

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

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Mapsolutely will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

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In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

 

This Policy may change from time to time and is available on our website.

 

Cookies

 

This website uses cookies, which enables us to monitor traffic in an effort to serve you more efficiently if you return to our Website. A cookie does not monitor you personally, but it does identify your computer. You can choose not to accept cookies, but this may prevent the website from functioning properly.

 

Our Rights

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By using our website, you confirm that you accept this privacy policy and consent to our using your personal data as set out in this Privacy Policy.

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We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.

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Privacy Policy Enquiries

 

If you have any queries about our Privacy Policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, you can contact us via email at: info[at]mapsolutely.com.

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